The Recruiting Rodeo 🐎: THE CANDIDATE AS CUSTOMER, Part VII – More Solutions

Vol. 13: Align the Hiring Team Before the Search Begins

The purpose of the “Candidate as Customer” series is to showcase the similarities that exist between how some Companies deliver exceptional customer service — and how we can apply their insights, principles, and best practices, to the Talent Acquisition process. Namely, to create a more positive, rewarding, and even, enjoyable, recruiting, interviewing, and hiring experience.

It makes perfect sense that if Companies treat job seekers and Candidates — their potential new employees — like potential customers and/or their valued customers, and dedicate time and attention to architecting a hiring process that accomplishes the same, we would have more satisfied, happy job seekers and Candidates, and dare I suggest it — fans even (we’ll explore the fan concept in more detail soon — when we finally enter “the ring” with an interview with a famous female bull rider)!

As we learned in Parts III, IV, V, and VI, of the CaC series, there are plenty of actionable, easy ways a Company’s HR and/or Talent Acquisition leaders, the people at a Company that typically manage the Company’s Recruiters, external Search Firms, and create the Company’s hiring policies, can implement a CaC mindset to create a better hiring experience and help eliminate common Talent Acquisition issues like ghosting👻. These include: